Subject: Ticket Assigned - Conversation with sana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:42:39 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2
 -15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565939286            01:05 AM, 17th Dec                   Mazen                   Hi, thank you for contacting us. This's Mazen We would be happy to help you.           01:05 AM, 17th Dec                     sana                    Hi           01:06 AM, 17th Dec                     sana                    I wanna check about my refund update           01:06 AM, 17th Dec                   Mazen                   
 Could you please share your order number so that I can assist you further?           01:06 AM, 17th Dec                     sana                    9517805437           01:08 AM, 17th Dec                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           01:08 AM, 17th Dec                     sana                    I returned one shirt but still did not get refund           01:08 AM, 17th Dec                     sana                    Ok           01:09 AM, 17th Dec                   Mazen                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:09 AM, 17th Dec                     sana                    Ok           01:10 AM, 17th Dec                   Mazen                   Is ther anything else may I assist you with?           01:11 AM, 17th Dec
                    Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 AM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3620563