Subject: New Reply Received - Return item
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 08:24:54 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Return item  Ticket comment <div dir="ltr">The item is still in its original packing. it has never been unpacked!!! Plus, it is not included in the list of non-returnable products. You need to inform the customer that the item is non-returnable so that we know this in advance before buying it. How should i know that is it is non-returnable?!!!!!! This is against the rules of the consumer protection authorities. I can raise a complaint against you. It is my right to return it or exchange it with 14 days of purchase as long as it is still in its original packaging!!<div><br></div>
<div>Please call me to resolve this issue or i will have to take further action!!</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Dec 29, 2021 at 10:43 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Maha,<br><br>Thank you for shopping with us.</div>
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<div dir="ltr">We apologize for any inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, (Sustainable Solid Maxi Pencil Skirt with Slit Detail) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3683057