Subject: New Reply Received - Exchange or Refund of Defected Baby Sleepsuit
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 26 Dec 2021 11:26:50 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Exchange or Refund of Defected Baby Sleepsuit  Ticket comment <div dir="ltr">
<div dir="ltr">To Support Team, <div><br></div>
<div>I am utterly disappointed by your response. As I mentioned earlier that I have bought it in size 3- 6 months. I, being a new mother bought it earlier for my daughter so that she can enjoy her first winter in your comfy sleepsuit. Moreover, I didn't wait for the sale either. Being your loyal customer, I vouch for your quality and bought it at full price along with several other items. Unfortunately, you proved me wrong. I shouldn't buy stuff for my baby girl from your store. </div>
<div>I wrote the email with so much hope that you understand the emotional attachment a mother has when she buys a cloth for her children and what she feels when her child didn't get to wear that favorite piece of clothing because of stitching defects. </div>
<div>I am so heartbroken right now and extremely unsatisfied with your customer service who doesn't care about the customers' emotions.</div>
<div>You lost a loyal customer today!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Dec 26, 2021 at 10:33 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Abeer,<br><br>Thank you getting in touch with us.<br><br>We see that you want to return your item which you ordered from our website in November. <br><br>As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (20 Nov, 2021), so we won't be able to initiate a return request here. <br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team  <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3666656