Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 11:49:26 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Hello,</div>
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<div>Thank you for your fast response.</div>
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<div>Yes I did receive all my items in full. However, the “Metal Rack with Cutwork Design” has one of its leg support missing (please see picture for reference).</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTE4MzkxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G0UjIyZ3gqpqFdGGz7HZIzz21PhjRlGCuZrjBaqvJkI"><br>
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<div>The missing leg support is making the rack unbalanced. Can I replace the product or have the missing part delivered?</div>
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<div>Thank you.</div>
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<div>Best regards,</div>
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<div>Shelly Chentami</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 25 Dec 2021, at 12:42 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Shelly,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 4620729746.<br><br>We apologize for the inconvenience this caused.<br> <br>We would like to inform you that after checking your order, we found out that your order has been delivered completely.<br> <br>We would request you to please check it once and if you still believe that the item is missing please share the name of the item so that we can help you.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3662307