Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 06:36:10 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div class="WordSection1">
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<b><span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue'>Dear Customer care Manager</span></b><span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue'></span>
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<span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue;mso-fareast-language:EN-US'>Good Day and </span><span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue'>Hope you're great. </span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue'>I'm just sending you a friendly reminder about this request.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue'>Please assist us in using this coupon code to purchase the product.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Candara",sans-serif;color:blue'>I hope you can spare some time for this. Thank you for your time.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kind Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Sankar M</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Executive Secretary</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">+971526013077 </span></div>
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<div>From:<span lang="EN-US"> Mohamed Ali &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, 23 December 2021 11:17 PM<br><b>To:</b> [email-masked]<br><b>Cc:</b> HAMIDA H Mohamed Ali &lt;[email-masked]&gt;; Sankar Mani &lt;[email-masked]&gt;; sankarmani &lt;[email-masked]&gt;<br><b>Subject:</b> RE: FW: Your refund is on its way</span>
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<div class="MsoNormal"><b>Dear Customer care Manager</b></div>
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<div class="MsoNormal"><b>Greetings!!!</b></div>
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<div class="MsoNormal">Please find below the refund voucher which is self explicit and expiring today (23/12/21).</div>
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<div class="MsoNormal">We have been trying to use this voucher for our purchase online which didn't show any proviroon to use the refund voucher code </div>
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<div class="MsoNormal">We had visited the shop to purchase items against this voucher from shop but we were not guided properly as we were told we have to do online purchase by applying the refund voucher code in the provision for Promo code</div>
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<div class="MsoNormal">We did try again online to use the refund voucher code in the entry field of promo code but we could not succeed. </div>
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<div class="MsoNormal"><span style="color:#F44C36">Please find attached the screen shot of the failed attempt use the refund voucher code.</span></div>
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<div class="MsoNormal"><b>I am a regular customer of center point stores and my credentials as below ..</b></div>
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<div class="MsoNormal"><b>Mobile no. : 0557088880</b></div>
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<div class="MsoNormal"><b>Email : <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></b></div>
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<div class="MsoNormal">Kindly help us to utilise this refund voucher as it is our genuine voucher to get  refund for   the returned purchased item which we are trying to make order for replacement.</div>
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<div class="MsoNormal"><b><span style="color:#0A094F">Kind Regards</span></b></div>
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<div class="MsoNormal"><b><span style="color:#0A094F">Mohamed Ali N.H.</span></b></div>
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<div class="MsoNormal"><span style="color:black">-------- Original message --------</span></div>
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<div class="MsoNormal"><span style="color:black">From: SHOEMART &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; </span></div>
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<div class="MsoNormal"><span style="color:black">Date: 22/06/2021 23:47 (GMT+05:30) </span></div>
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<div class="MsoNormal"><span style="color:black">To: MOHAMED ALI NH &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; </span></div>
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<div class="MsoNormal"><span style="color:black">Subject: Your refund is on its way </span></div>
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<div class="MsoNormal" align="right" style="text-align:right;line-height:13.5pt"><span style="font-size:9.0pt;color:#92979E">Your return has been processed </span></div>
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<div class="MsoNormal"><a href="https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" rel="noreferrer"><span style="text-decoration:none"><img width="165" height="25" style="width:1.7187in;height:.2604in" id="_x0000_i1034" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-shoemart.png" alt="Shoemart logo"></span></a></div>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#333333'>Hi MOHAMED ALI NH, we have successfully processed your refund for return </span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#00B9E5'>1001083008</span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#333333'> for order 9671712799 . </span>
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<strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>SHOEMART</span></strong><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'> </span></b>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Kappa TRAIL X Men's Lace-Up Sneakers </span></b></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Color: Black</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Size: 42 </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Quantity: 1</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">AED 99 </span></b></div>
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Total </span></div>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>AED 99</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'> </span>
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>Total Refund Amount </span></div>
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<strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'>AED 99</span></strong><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333'> </span>
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Items that are cancelled or refunded are not eligible for Shukrans. </span></div>
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<tr><td style="padding:0cm 0cm 0cm 0cm"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border:solid #F2F2F2 1.0pt"><tbody><tr><td style="border:none;padding:15.0pt 15.0pt 15.0pt 15.0pt"><div align="center"><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<img width="57" height="72" style="width:.5937in;height:.75in" id="_x0000_i1030" src="https://i1.lmsin.net/website_images/misc/[email-masked]"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#3F3F3F'>Here's your SHOEMART voucher code:</span> </div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black;background:#F1F1F1'>96717127993294532184</span></b> <span style='font-size:13.5pt;font-family:"Arial",sans-serif'>Voucher Value: <br></span><b><span style='font-size:16.0pt;font-family:"Arial",sans-serif'>AED 99</span></b><span style='font-size:13.5pt;font-family:"Arial",sans-serif'> </span>
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<div class="MsoNormal"><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1029" src="cid:96717127993294532184"></div>
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<div class="MsoNormal" style="line-height:15.0pt"><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:#9EA3A9'>Use this voucher to shop SHOEMART products online or in-store. This voucher is valid till : 23 Dec 2021. <a href="https://www.shoemartstores.com/ae/en/termsandconditions?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" rel="noreferrer">Terms and conditions</a> apply. </span></div>
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<span class="aligntext"><b><span style="font-size:11.5pt;color:#242428">Need help? Get in touch</span></b></span><b><span style="font-size:11.5pt;color:#242428"></span></b>
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<div class="MsoNormal"><a href="mailto:[email-masked]?Body=Contacted" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1028" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" alt="mailus"></span></a></div>
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Write us an email now</span></strong><span style="font-size:8.5pt">, we'll get back to you as fast as we can.</span>
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<div class="MsoNormal"><a href="https://www.facebook.com/ShoeMartGulf" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1027" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" alt="facebook"></span></a></div>
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Connect with us</span></strong><span style="font-size:8.5pt"> on your favourite social network.</span>
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<div class="MsoNormal"><a href="https://twitter.com/ShoeMartMENA" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0cm;text-decoration:none"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1026" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" alt="twitter"></span></a></div>
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<div style="margin:0cm;margin-bottom:.0001pt;line-height:15.0pt"><span style="font-size:8.5pt">Reach out in 140 characters! We are <strong><span style='font-family:"Calibri",sans-serif'>@ShoeMartMENA</span></strong>.</span></div>
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<div class="MsoNormal"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1025" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" alt="call"></div>
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Call us on 800-SHOEMART (800-74636278).</span></strong><span style="font-size:8.5pt"> <br>7 days a week, 24 hours a day</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#848483">© 2021 Retail World Limited </span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><span style="font-size:8.5pt;color:#848483"><a href="https://www.shoemartstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" rel="noreferrer"><span style="color:#848483;text-decoration:none">Privacy Policy</span></a>  | <a href="https://www.shoemartstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" rel="noreferrer"><span style="color:#848483;text-decoration:none">Terms &amp; Conditions</span></a> </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3658245