Subject: New Reply Received - Wrong order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 18:53:15 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Wrong order  Ticket comment <div class="ImprintUniqueID"></div>
<div dir="auto">A gentle reminder on case # 3638135</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div id="composer_signature" dir="auto">
<div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div align="left" dir="auto" style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Saeed Mohd &lt;[email-masked]&gt; 
</div>
<div>Date: 12/22/21 10:39 PM (GMT+04:00) </div>
<div>To: Centrepoint &lt;[email-masked]&gt; </div>
<div>Subject: RE: Wrong order </div>
<div>
<br>
</div>

<div dir="auto">Any update on the request below. </div>
<div dir="auto">
<br>
</div>
<div dir="auto">Regards.</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto" id="composer_signature">
<div style="font-size:12px; color:#575757" dir="auto">Sent from my Galaxy</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div>From: Saeed Mohd &lt;[email-masked]&gt; </div>
<div>Date: 12/21/21 3:53 PM (GMT+04:00) </div>
<div>To: Centrepoint &lt;[email-masked]&gt; </div>
<div>Subject: RE: Wrong order </div>
<div>
<br>
</div>
<div>
<div dir="auto">Kindly create a return request.</div>
<div dir="auto">
<br>
</div>
<div dir="auto">Regards</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto" id="composer_signature">
<div style="font-size:12px; color:#575757" dir="auto">Sent from my Galaxy</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 12/21/21 3:25 PM (GMT+04:00) </div>
<div>To: Saeed Mohd &lt;[email-masked]&gt; </div>
<div>Subject: Wrong order </div>
<div>
<br>
</div>
<div>
<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3638135</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3638135<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Prince Malik : </div>
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Saeed,<br>
<br>
Thank you for contacting us.<br>
<br>
We apologize for the inconvenience caused.<br>
<br>
We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We request you to kindly confirm so that we can create the online return request.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We look forward to hearing from you.</div>
<div dir="ltr">​</div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team<br>
</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</div>
<div></div>
<table class="ImprintUniqueIDTable" style="BORDER-COLLAPSE: collapse" cellspacing="0" cellpadding="0" width="1056" border="0">
<tbody>
<tr>
<td style="PADDING-BOTTOM: 5px" width="650">
<table class="ImprintUniqueIDTable" style="WIDTH: 100%; BORDER-COLLAPSE: collapse" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; WIDTH: 50%; FONT-WEIGHT: bold; COLOR: #c00000; PADDING-LEFT: 10px">
<font style="font-family:Dubai">Saeed Mohd</font>
</td>
<td style="FONT-SIZE: 12pt; WIDTH: 50%; FONT-WEIGHT: bold; COLOR: #c00000; PADDING-RIGHT: 10px" align="right">
سعيد بن محمد ملاحي</td>
</tr>
<tr>
<td style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-LEFT: 10px">
<font style="font-family:Dubai">Microwave Technician</font>
</td>
<td style="FONT-SIZE: 10pt; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-RIGHT: 10px" align="right">
فني ميكروويف</td>
</tr>
<tr>
<td style="FONT-SIZE: 8.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-LEFT: 10px">
<font style="font-family:Dubai">Technology - Radio and TV</font>
</td>
<td style="FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-RIGHT: 10px" align="right">
الهندسة</td>
</tr>
<tr>
<td style="FONT-SIZE: 8.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-LEFT: 10px">
<font style="font-family:Dubai">Radio &amp; TV Sector</font>
</td>
<td style="FONT-SIZE: 8.5pt; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-RIGHT: 10px" align="right">
قطاع الإذاعة والتلفزيون</td>
</tr>
<tr>
<td style="PADDING-TOP: 3px" colspan="2">
<table class="ImprintUniqueIDTable" style="WIDTH: 100%; BORDER-COLLAPSE: collapse; PADDING-TOP: 3px" cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-LEFT: 10px">
<font style="font-family:Dubai">D:  </font><font style="font-family:Dubai">+97143077200</font>
</td>
<td style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d">
<font style="font-family:Dubai">M:  </font><font style="font-family:Dubai">+971504986611</font>
</td>
<td style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d">
<font style="font-family:Dubai">F:  </font>
</td>
<td style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d" align="right">
E: <span style="font-family:Dubai"><a href="mailto:[email-masked]" title="Click to send email to Saeed Mohd" target="" style="font-family:Dubai" rel="noreferrer"><span style="font-family:Dubai">[email-masked]</span></a></span>
</td>
<td style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial; FONT-WEIGHT: bold; COLOR: #7d7d7d; PADDING-RIGHT: 10px" align="right">
<font style="font-family:Dubai">P.O.Box:  </font><font style="font-family:Dubai">1695</font>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td colspan="2">
<table class="ImprintUniqueIDTable" style="WIDTH: 100%; BORDER-COLLAPSE: collapse; PADDING-TOP: 2px" cellspacing="0" cellpadding="0" align="right" border="0">
<tbody>
<tr>
<td style="PADDING-LEFT: 10px"><a href="http://www.dmi.ae/" target="" rel="noreferrer"><img style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTEzNzc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.62QojHN6E0k1Pz4Ai3HIpaw1jgf1wLI0czfUtxIfRro"></a></td>
<td><a href="http://www.facebook.com/dubaimediainc" target="" rel="noreferrer"><img style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTEzNzc3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UD71jBDZScro6B5--L12Hf1bMk-miVlMqFjcZ0A-TDQ"></a></td>
<td><a href="http://www.twitter.com/dubaimediainc" target="" rel="noreferrer"><img style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTEzNzc3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r33Bn3GcdwvfIJgh01BGmxfI-Nwxd0KUxvuj02sP0Bo"></a></td>
<td style="PADDING-RIGHT: 10px" align="right"><a href="http://www.youtube.com/user/dubaimediainctube" target="" rel="noreferrer"><img style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTEzNzc3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Y91rBqF0U-2S8j4rMSg30GJB0Sv33wOZWAyDekE8ycQ"></a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<div> </div>
</td>
<td width="280">
<div class="ImprintUniqueID">
<img id="IMG1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTEzNzc3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YIqKcjXdP7__0tiP4DKJwQy1XUY2R1ZJ6Vybn89vBgA" width="280" height="100"><a href="http://Www.dmi.ae" rel="noreferrer"></a>
</div>
</td>
<td></td>
</tr>
</tbody>
</table>
<div class="ImprintUniqueID"></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3638135