Subject: New Reply Received - Complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Dec 2021 13:33:08 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Complain   Ticket comment <div>
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I sent the pictures in few emails because I couldn’t upload all in one email. As I mentioned before, the black shoes were not in a box or even in a bag. Only in the bag itself, even if I purchase shoes in the store, they will put them in a shoes box. The stones
 in the gold shoes half missing. </div>
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I’m really disappointed on this purchase. At least show some effort on packaging. Not just throw the order on a plastic bag and send it to delivery. </div>
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<div>From: Shatha Al.Yafei &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 18, 2021 5:27:55 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3627004] - Complain
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<font color="#000000" style="font-size:11pt"><b>From:</b> Shatha Al.Yafei &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 18, 2021 5:27:34 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3627004] - Complain</font>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Shatha Al.Yafei &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 18, 2021 5:27:16 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3627004] - Complain</font>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Shatha Al.Yafei &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 18, 2021 5:27:01 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3627004] - Complain</font>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">I couldn’t upload all pictures so I will send few emails <img id="x_x_x_x_id-618615F7-3971-4612-915E-DB13841AB90D" src="cid:618615F7-3971-4612-915E-DB13841AB90D" alt="Image.jpeg" style="max-width:100%"><img id="x_x_x_x_id-6FB04177-F0D2-469E-A049-D5FFDC33C736" src="cid:6FB04177-F0D2-469E-A049-D5FFDC33C736" alt="Image.jpeg" style="max-width:100%"><span id="x_x_x_x_ms-outlook-ios-cursor"></span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 18, 2021 5:15:56 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3627004] - Complain</font>
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<div dir="ltr">Hi Shatha,<br>
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Thank you for getting in touch with us.<br>
 <br>
With reference to order # 9519470642.<br>
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We sincerely apologize for the inconvenience caused to you.<br>
<br>
This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. <br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br>
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We would also request you to provide us some snapshots of the damaged item you have received along with the item name.<br>
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We look forward to hearing from you.<br>
<br>
Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3627004