Subject: New Reply Received - Return request
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 18 Dec 2021 11:25:26 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Return request  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/9q_HVG9prY9-s5i9ERsMtw~~/AALN9wA~/RgRjnviiPVcDc3BjQgphuyLFvWFK38XWUhpzdXBwb3J0QHNwbGFzaGZhc2hpb25zLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team, <br>
<br>
Kindly note that the order was reattempted as requested and the customer was not available. <br>
The order is now closed on the system. <br>
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Best regards,
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<span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>18/12/2021 2:41 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP527 Dania AlQadi ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3621166] Return request<br>
 
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<div>There is a new comment in the ticket submitted by Mohamed to HelpSPAE</div>
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Comment added by : Akshay Berry<br>
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<a href="mailto:[email-masked]" id="OWAAM5CF8AEB68FE04F8AAF159ECF109A38AA" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAMD62BCDBDA0F04364A6A02C0EBBAD5A8F" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Contact customer on</div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system';color:#183247;background:white">Office 103, hassani building, 3,19 ahmedia street , Al ras , Deira Dubai UAE.   Mob: +971 55 648 4839</span></div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 18, 2021 1:57 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Dipesh Regmi &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3621166] - Return request</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear team, <br>
<br>
Kindly note that the order was reattempted as requested and the customer was not available. <br>
The order is now closed on the system.<br>
<br>
 Best regards, </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Dania Al-Qadi</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://www.shipa.com/" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4OTMwMDMyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.THnVlCle0HAlN7v4qW6H_ziA33Ntra5PA4iLtFdjPv4" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>18/12/2021 1:19 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3621166] - Return request<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : 30 Nov, 2021<br>
Order ID: 9516597169<br>
Tracking ID: SD004411394<br>
Assistance Required: Need Urgent Collection<br>
Issue Description: The return request was created on 05 Dec, 2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Prince</span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">3621166:1125156</span>
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