Subject: New Reply Received - Return requested not collected and call center not answering
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 10:06:04 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Return requested not collected and call center not answering  Ticket comment <div dir="ltr">Hi Centrepoint,<div><br></div>
<div>I am not sure how your system works. The courier came to collect the first cancellation only.  One more return request is still pending. </div>
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<div>Yes, it's disappointing. </div>
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<div>thanks,</div>
<div><br></div>
<div>Georgee</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Dec 13, 2021 at 1:34 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Georgee,<br><br>Thank you for your patience.<br><br>We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br><br>We would like to inform you that we have already escalated the issue to the relevant team resolve it on a top priority.<br><br>We really appreciate your understanding and cooperation. </div>
<div dir="ltr">​<br>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3520650