Subject: Ticket Assigned - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 04:38:06 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Hello,

I would like to deliver my awful experience and express my disappointment in Centerpoint as a well-known brand. 

Your delivery, click and collect, return and refund process are waste of time!!! items come in awful condition, not ironed, with food\drink spots, sometimes even looks washed with color prints all over the piece! such items should not be delivered. If you don't have an item that is in a good and perfect condition, then don't sell it. The worst case scenario is to cancel it if you find at the time of preparing the order that it is not in a good condition! 

For click and collect orders, i always get 4 to 5 pieces with security clips on, after i go home! so i have to go back to the store to get the clips removed, because there i no way to break it or get it removed at home anyhow!! i buy online because i don't want to waste my time visiting your stores, but with the clips problem i have to go again to remove them?! it is your problem and your staff mistake, you should check the items before sending them to customers!!!  you even don't but a couple of bags in the boxes to use them in case i want to return some items or gift them!! all decent shops do that!!!

As for the return and refund process, it is very slow and refund amount are not calculated correctly. when i request the return, i get a refund amount that is different than the amount i get after returning the item. For example, order 8112313817, i had 6 items returned. Initially, the app showed that the refund amount is 15.48 KD to my card, and 4.36 KD non-refundable, so this is a total of 19.84 KD, which is the correct calculations for the order. The order is of total 90.76 KD, 15.2 KD of it is for shoes 2*7.6, so the remaining is 75.56 KD on which the discount voucher of 22% is applied, so the discount is 16.62 KD, and the amount to be paid is  58.94+15.2=74.14 KD, so perfect till now. So, the refund amount before discount is 19.84 KD, 15.48 KD to my card, and 4.36 KD non-refundable, as the app displayed when i issued the return request. Today i was surprised when i saw the refund amount was change to 12.84 KD with no reason?! how come you change the refund amount? are you foolin
 g people? we trust your systems are do not do the math and calculations on your discounts and offers, but this does not mean that you play with the numbers, if it was for a couple of fils!!

For another order, order 8109727044, delivery order, i requested return and the driver came and took the items, and till now, i complain 3 days, but the default answer is we are working on it. The items were returned more than month ago, but till now i didn't get the refund. This should be done automatically and i shouldn't be tracing you to get my refund!! and you send me emails asking me for my return experience, NO COMMENT!!! you better get this refund deposited into my bank account ASAP!!!  

I request you to consider solving there issues and returning the correct refund amount 15.48 KD for order 8112313817, and 21.19 KD for order 8109727044, or i will contact the consumer protection authority to raise a complaint..!!! https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3583294