Subject: New Reply Received - return item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 08:35:14 +0000

Hi Prince Malik,  The customer has responded to the ticket.  return item  Ticket comment <div dir="ltr">
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<div dir="ltr">Hello,</div>
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<div dir="ltr">Even the picture is not shown the size!!</div>
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<img id="id-2824B711-8CBA-4D0E-A60E-E7809FE4C66E" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Njk3MjEwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r_dzgdCIdbDvGUAbAPrFvm1vmdJndmydtRioLAE-SQ0" alt="Image.jpeg" style="max-width: 100%"><br>
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<div>From: reem jamal &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, December 12, 2021 11:59:39 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3585217] - return item
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Hello,</div>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Sorry but this is not my mistake its yours because the lady who works in the shop told me all standard , And the size of the bed not written in the website !! This is not my proplem
 you must solve it , I dont want to return but to exchange to smaller size </div>
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<div dir="ltr" style="color:rgb(0,0,0); background-color:rgb(255,255,255)">Thank you</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 11, 2021 4:59:45 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3585217] - return item</font>
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<div dir="ltr">Hi Reem,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">With reference to order # 9517557042.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy, (Juniors Baby Mattress-140x70x14cm) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3585217