Subject: New Reply Received - return item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 07:59:43 +0000

Hi Prince Malik,  The customer has responded to the ticket.  return item  Ticket comment <div>
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Hello,</div>
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Sorry but this is not my mistake its yours because the lady who works in the shop told me all standard , And the size of the bed not written in the website !! This is not my proplem you must solve it , I dont want to return but to exchange to smaller size </div>
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Thank you</div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 11, 2021 4:59:45 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3585217] - return item
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<div dir="ltr">Hi Reem,<br>
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Thank you for contacting us.</div>
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<div dir="ltr">With reference to order # 9517557042.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy, (Juniors Baby Mattress-140x70x14cm) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br>
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We thank you for your understanding and cooperation.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3585217