Subject: New Reply Received - Item returned no refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 05:46:18 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Item returned no refund   Ticket comment <div>I already replied to your email!
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<span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">Are kidding me!!!!</span>
<div style="-webkit-text-size-adjust: auto">After waiting more than a month you reply with this???? </div>
<div style="-webkit-text-size-adjust: auto">The item was collected by a driver from your side, on the same day of the chat!!!  Photo that I attached in the email the driver was requesting my location to pick up the order!</div>
<div style="-webkit-text-size-adjust: auto">Contact the driver who stole or lost the bag, and review the phone calls on you operator from my number!!!! I contacted the customer service asking when will the driver pick up the item!!! </div>
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<div style="-webkit-text-size-adjust: auto">Then after picking, the system didn’t update the statue that the item was picked up, then I contacted customer service again to inform them that the item was picked but system not updated. Then suddenly the pickup
 request was gone!!!</div>
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<div style="-webkit-text-size-adjust: auto">This is really shameful for a company like you! You have the worst customer service and the worst support team and a  terrible returning process.</div>
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<div style="-webkit-text-size-adjust: auto">I will still wait my refund, not because of the amount of money, but because your bad attitude and untrustworthy relationship with clients.</div>
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<div style="-webkit-text-size-adjust: auto">This reply was on Wednesday! </div>
<div style="-webkit-text-size-adjust: auto">Even your mailing system faces issues!!!</div>
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<div style="-webkit-text-size-adjust: auto">And NO ! My issue was not resolved </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NjQyNjE1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SqvtbHnnWhfgnAB6Frr4qTxIqsbOTwSk9kxlQ9vhmyk"><br>
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<div>On 9 Dec 2021, at 4:19 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3269431</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3269431<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">huma sayed : </div>
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<div dir="ltr"><font style="vertical-align: inherit"><font style="vertical-align: inherit">Hi Jana,</font></font></div>
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<div><font color="#333333">Thank you for contacting us,</font></div>
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<div><font color="#333333" dir="ltr"><font style="vertical-align: inherit"><font style="vertical-align: inherit">We apologize for the inconvenience caused.</font></font></font></div>
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<div><font color="#333333" dir="ltr"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr">We have been notified by the shipping partner that an attempt
 has been made to collect the item from you but you have cancelled the return collection.Kindly confirm if you still want the items to get collected .</font></font></font></font></font></div>
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<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
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<div><font color="#333333">Your friends,</font></div>
<div><font color="#333333">Support Team</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3269431