Subject: New Reply Received - Item missing
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Dec 2021 07:20:17 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Item missing  Ticket comment <div>
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<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Hi sir my order number 1616517910 including 3 items</div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Item No1: missing</div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Fiorelli Textured Tote Bag with Detachable Strap and Zip</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)">Closure</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)">Colour: Blue</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)">Quantity: 1</div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)">OMR 10</div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)"><br></div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)">Item No2:missing</div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px;border-color:rgb(255,255,255)">
<div dir="auto" style="border-color:rgb(32,33,36)"><br></div>
<div dir="auto" style="border-color:rgb(32,33,36);font-size:1rem">Fiorelli Chelsea Tote Bag with Metal Accent and Zip Closure</div>
<div dir="auto" style="border-color:rgb(32,33,36);font-size:1rem">Colour: Brown</div>
<div dir="auto" style="border-color:rgb(32,33,36);font-size:1rem">Quantity: 1</div>
<div dir="auto" style="border-color:rgb(32,33,36);font-size:1rem">OMR 10</div>
</div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Item No3:delivered</div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px"><br></div>
<div dir="auto" style="font-size:16px;color:rgb(49,49,49);word-spacing:1px">
<div dir="auto" style="border-color:rgb(255,255,255);font-size:1rem">Joie High Chair</div>
<div dir="auto" style="border-color:rgb(255,255,255);font-size:1rem">Colour: Multicolour</div>
<div dir="auto" style="border-color:rgb(255,255,255);font-size:1rem">Quantity: 1</div>
<div dir="auto" style="border-color:rgb(255,255,255);font-size:1rem">OMR 23.20</div>
</div>
</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 8 Dec 2021 at 11:19 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3553461</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Alhamzi Mohammed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div><div dir="ltr">
<div dir="ltr">Hi Mustafa, <br><br>
</div>
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">After checking your order, we found out that your order has been delivered completely.</div>
<div> </div>
<div>If you still believe that the item is missing please contact us again.</div>
<div> </div>
<div>Please feel free to contact us if you have any further questions.</div>
<div> </div>
<div>Your friends</div>
<div>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3553461