Subject: Ticket Assigned - Conversation with rizvan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Dec 2021 08:46:01 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rizvan rizvan                    Customer:  IMAGE Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rizvan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8117099903 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:10 PM, 06th Dec                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you tod
 ay.           12:10 PM, 06th Dec                     rizvan                    When my order will be delievered?           12:11 PM, 06th Dec                   Aya                   Could you please share your order number so that I can assist you further?           12:11 PM, 06th Dec                     rizvan                    8117099903           12:11 PM, 06th Dec                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:11 PM, 06th Dec                     rizvan                    Ok           12:12 PM, 06th Dec                   Aya                   After checking the status of the order 8117099903 and tracking it with the shipping partner PostaPlus according to the tracking number 100078255391 of your shipment, it turns out that the delivery attempt to you was unsuccessful, so please provide us with an alternative contact number and confirm the delivery address to try to complete the deliver
 y process successfully.           12:13 PM, 06th Dec                   Aya                   Is there anything else may I assist you?           12:15 PM, 06th Dec                     rizvan                    How much time it will take for delievery?           12:15 PM, 06th Dec                     rizvan                    My contact number 96566949234           12:16 PM, 06th Dec                     rizvan                    My address - Abu halifa block 1           12:16 PM, 06th Dec                     rizvan                    Dubai street           12:16 PM, 06th Dec                     rizvan                    Building no-13, Room no-18           12:17 PM, 06th Dec                     rizvan                    Ahmadi           12:17 PM, 06th Dec                     rizvan                    Kuwait           12:17 PM, 06th Dec                     rizvan                    Are you there?           12:19 PM, 06th Dec                   Abdallah                   We have forwarde
 d your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:35 PM, 06th Dec                   Abdallah                   Do you have any other inquiries?           12:35 PM, 06th Dec                   Prince                   Is there anything else i can assist you with today?           12:42 PM, 06th Dec                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3547706