Subject: Ticket Assigned - Conversation with mariya/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 05 Dec 2021 14:45:46 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariya/escalation mariya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariya Bot:  Hi Mariya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96596727327            06:26 PM, 05th Dec                     mariya                    Hello           06:27 PM, 05th Dec                     mariya                    ?           06:27 PM, 05th Dec                     mariya                    /startOver           06:27 PM, 05th Dec                   Prince                   Hi Mariya, My name is Prince. Thank you for contacting us. I will be happy to help you!           06:27 PM, 05th Dec                     mariya                    Hello           06:27 PM, 05th Dec                     mariya                    I had requested return of certain items last Monday but no one has come to pick it up yet           06:28 PM, 05th Dec                     mariya                    Hello?           06:28 PM, 05th Dec                     mariya                    /startOver           06:29 PM, 05th Dec                   Prince                   Kindly confirm me your order number.           06:29 PM, 05th Dec                     mariya                    Sure           06:30 PM, 05th Dec                     mariya                    81165619486           06:30 PM, 05th Dec                     mariya                    Sorry it’s  8115619486           06:31 PM, 05th Dec                     mariya                    One more item from another order has to be returned 8116505698           06:32 PM, 05th Dec                     mariya                    Hello?           06:32 PM, 05th Dec                     mariya                    /startOver           06:33 PM, 05th Dec                   Prince                   Kindly allow me a moment to check.           06:34 PM, 05th Dec                   Prince                   We apologize for the inconvenience caused.           06:38 PM, 05th Dec                   Prince                   We have escalated this issue to our relevant team for this order 8115619486 and will get back to you on your email.           06:38 PM, 05th Dec                   Prince                   And for the another one we request you to kindly wait for 3-5 working days           06:39 PM, 05th Dec                     mariya                    Oh great thank you           06:40 PM, 05th Dec                     mariya                    I think there is some internet issue due to which I’m not getting your message until I exit the app repeatedly           06:41 PM, 05th Dec                   Prince                   Is there anything else i can assist you with today?           06:43 PM, 05th Dec                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:45 PM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3542559