Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Dec 2021 12:55:06 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Dear Max Team</div>
<div id="yMail_cursorElementTracker_1638708756222">Appreciate if you can advise on the below...I have not received the refund for the return items still.</div>
<div id="yMail_cursorElementTracker_1638708773023"><br></div>
<div id="yMail_cursorElementTracker_1638708773174">Thanks. &amp; Brgds</div>
<div id="yMail_cursorElementTracker_1638708782023">Mala Pandey</div>
<div id="yMail_cursorElementTracker_1638708861116">Mob 055 9418687</div>
<div id="yMail_cursorElementTracker_1638708757597">
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 1 Dec 2021 at 4:35 pm, Mala Pandey</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv0281541889">
<div>Dear Team<div id="yiv0281541889yMail_cursorElementTracker_1638361908492">Please note I still have not received my </div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362091507"><table align="center" border="0" cellpadding="0" cellspacing="0" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px;width:343.091px;font-family:Helvetica, Arial, sans-serif;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-attachment:initial;background-color:FFFFFF" class="yiv0281541889content"><tbody><tr><td align="center" colspan="1" rowspan="1" style="border:0px;padding:0px"><table border="0" cellpadding="0" cellspacing="0" width="95%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px"><tbody><tr><td colspan="1" rowspan="1" style="border:0px;padding:0px"><table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:100%"><tbody><tr><td align="center" colspan="1" rowspan="1" style="border:0px;padding:0px"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px"><tbody>
<tr><td align="center" colspan="1" rowspan="1" style="border:0px;padding:0px"></td></tr>
<tr><td align="center" colspan="1" rowspan="1" style="border:0px;padding:0px"><table border="0" cellpadding="0" cellspacing="0" width="95%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px"><tbody><tr><td colspan="1" rowspan="1" style="border:0px;padding:0px"><table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:100%"><tbody><tr><td align="center" colspan="1" rowspan="1" id="yiv0281541889yMail_cursorElementTracker_1638362096038" style="border:0px;padding:0px">
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing:0px;padding:0px;margin:0px auto;max-width:620px"><tbody><tr><td align="left" colspan="1" rowspan="1" id="yiv0281541889yMail_cursorElementTracker_1638362101721" style="border:0px;padding:0px;line-height:20px;font-size:16px;color:rgb(51, 51, 51)">return <span style="color:rgb(0, 185, 229)">1001633242</span> for order <span style="color:rgb(0, 185, 229)"><a id="yiv0281541889yMail_cursorElementTracker_1638362132426" href="https://www.maxfashion.com/ae/en/my-account/order/9513385054?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" style="color:rgb(0, 185, 229);text-decoration-line:none" target="_blank" rel="noreferrer">9513385054</a></span>
</td></tr></tbody></table>as per the email below </td></tr></tbody></table></td></tr></tbody></table></td></tr>
</tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362053491"><br></div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362053658">Kindly urgently advise about the refund status.</div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362076973"><br></div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362077120"><br></div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362045791">Thanks &amp; Brgds</div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362141974">Mala Pandey</div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362144530">Mob 055 9418677</div>
<div id="yiv0281541889yMail_cursorElementTracker_1638362045958">
<br><div id="yiv0281541889yMail_cursorElementTracker_1638361904030">
<div id="yiv0281541889ymail_android_signature"><a id="yiv0281541889ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" target="_blank" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv0281541889yqt63972" class="yiv0281541889yqt2439220906"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, 21 Nov 2021 at 6:15 pm, Max Fashion</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv0281541889">

 
 
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<div id="yiv0281541889yqt76865" class="yiv0281541889yqt2439220906">

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																				Your return has been processed 
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<tr><td colspan=" 2" rowspan="1" style="padding:15px 0 0 0">Download
													our apps now</td></tr>
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												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" target="_blank" rel="noreferrer">
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												<a href="https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">iPhone</a>
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<td align="left" colspan="1" rowspan="1" style="padding:2px 0 0 10px">
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<span class="yiv0281541889navmenu">
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													<a id="yiv0281541889yMail_cursorElementTracker_1638362083337" href="https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" target="_blank" rel="noreferrer">Inspiration</a></span>
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					                                  															Your refund is on its way
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<tr><td align="left" colspan="1" rowspan="1" id="yiv0281541889yMail_cursorElementTracker_1638362079853" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica, Arial, sans-serif;color:#333333">
					                                							                                	Hi Mala Pandey, we have successfully processed your refund for return  <span style="color:#00b9e5">1001633242</span> for order 
						                                	<span style="color:#00b9e5"><a href="https://www.maxfashion.com/ae/en/my-account/order/9513385054?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">9513385054</a></span>.
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																													Here’s how your refund works:
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
</td>
<td align="right" colspan="1" rowspan="1" width="30%" style="padding-right:10px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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<td align="center" colspan="1" rowspan="1" width="28%">
																<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left" colspan="1" rowspan="1">
																																																							<a href="https://www.maxfashion.com/ae/en/p/163130591?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" target="_blank" rel="noreferrer">
																																																																								<img id="yiv0281541889ymail_ctr_id_-52545-5" alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/SU21KT583CTREDMEDIUM-EXTD-SU21KT583CT-MXSS21010521-EXTD_01-2100.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px" class="yiv0281541889product">
																																																																																																																																																																																																																																																																																																																		</a>
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<td align="center" colspan="1" rowspan="1" width="40%" style="padding:15px">
																<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="color:#3d4648;font-size:14px;font-family:Helvetica, Arial, sans-serif"><tbody>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  <strong>MAX</strong>  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  Solid Top with Pleat Detail and Short Sleeves  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Color: Red</td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">

																			 																		        	      Size: 
																		        	     																		        	     3XL

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<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Quantity: 1</td></tr>
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															        						   									 AED 17.5
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																<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left" colspan="1" rowspan="1">
																																																							<a href="https://www.maxfashion.com/ae/en/p/163146453?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" target="_blank" rel="noreferrer">
																																																																								<img id="yiv0281541889ymail_ctr_id_-144215-6" alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/SS21WTDR811CTYELLOWMEDIUM-SS21WTDR811CT-MXSS21010521_01-2100.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px" class="yiv0281541889product">
																																																																																																																																																																																																																																																																																																																		</a>
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<td align="center" colspan="1" rowspan="1" width="40%" style="padding:15px">
																<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="color:#3d4648;font-size:14px;font-family:Helvetica, Arial, sans-serif"><tbody>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  <strong>MAX</strong>  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  Solid Top with Round Neck and 3/4 Sleeves  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Color: Yellow</td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">

																			 																		        	      Size: 
																		        	     																		        	     18

																		</td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Quantity: 1</td></tr>
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<td align="right" colspan="1" rowspan="1" width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600">
															        						   									 AED 35
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																<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="left" colspan="1" rowspan="1">
																																																							<a href="https://www.maxfashion.com/ae/en/p/163412773?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_returned_AE_en" target="_blank" rel="noreferrer">
																																																																								<img id="yiv0281541889ymail_ctr_id_-408745-7" alt="" src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/SS21WT920CTGREENDARK-SS21WT920CT-MXSPR21090421_02-2100.jpg" width="100%" style="padding:20px 0 0 0;max-width:135px" class="yiv0281541889product">
																																																																																																																																																																																																																																																																																																																		</a>
</td></tr></tbody></table>
															</td>
<td align="center" colspan="1" rowspan="1" width="40%" style="padding:15px">
																<table align="center" border="0" cellpadding="0" cellspacing="0" width="100%" style="color:#3d4648;font-size:14px;font-family:Helvetica, Arial, sans-serif"><tbody>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  <strong>MAX</strong>  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:8px 0 0 0;color:#3d4648;font-weight:600">  Solid High Neck Top with Long Sleeves and Button Detail  </td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Color: Green</td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">

																			 																		        	      Size: 
																		        	     																		        	     18

																		</td></tr>
<tr><td align="left" colspan="1" rowspan="1" style="padding:4px 0 0 0;color:#3d4648;font-weight:300">Quantity: 1</td></tr>
</tbody></table>
															</td>
<td align="right" colspan="1" rowspan="1" width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600">
															        						   									 AED 50
															</td>
</tr></tbody></table>
												</td></tr>
<tr><td align="center" colspan="1" rowspan="1" style="padding:10px 0 0 0;border-top:1px solid #eeeeee"></td></tr>
<tr><td colspan="1" rowspan="1">
																
															<table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr>
<td colspan="1" rowspan="1" width="50%"> </td>
<td align="right" colspan="1" rowspan="1" width="50%" style="line-height:20px;text-align:left">
															
															       <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left"><tbody>
<tr>
<td colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
																				Total
																			</td>
<td align="right" colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
																				<strong>AED 102.5</strong>
																			</td>
</tr>
<tr><td colspan="2" rowspan="1" style="border-bottom:solid #CCCCCC 1px"></td></tr>
<tr><td colspan="2" rowspan="1"></td></tr>
<tr>
<td colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
															            	Total Refund Amount
															            </td>
<td align="right" colspan="1" rowspan="1" style="font-family:Arial, Helvetica, sans-serif;line-height:25px;font-size:14px;color:#333333">
															            	<strong>AED 102.5</strong>
															            </td>
</tr>
<tr><td colspan="2" rowspan="1" style="border-bottom:solid #CCCCCC 1px"></td></tr>
<tr><td colspan="2" rowspan="1"></td></tr>
<tr><td colspan="2" rowspan="1" style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333">
															            Items that are cancelled or refunded are not eligible for Shukrans.
															            </td></tr>
</tbody></table>
															
															    </td>
</tr></tbody></table>
												   </td></tr>
</tbody></table>
 </td></tr>
<tr><td colspan="1" rowspan="1">
		<table width="100%" border="0" cellspacing="0" cellpadding="0" style="border:1px solid #eee;width:100%;padding:25px 20px;margin:30px 0"><tbody>
<tr><td colspan="1" rowspan="1" style="font-size:16px;font-weight:bold;color:#202020">Your refund:</td></tr>
<tr><td colspan="1" rowspan="1" style="font-size:14px;line-height:20px;padding:5px 0">
<b>AED 6.9</b> will be refunded to My Credit.</td></tr>
<tr><td colspan="1" rowspan="1" style="font-size:14px;line-height:20px">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</td></tr>
<tr><td colspan="1" rowspan="1"></td></tr>
<tr><td colspan="1" rowspan="1" style="font-size:12px;color:#92979e">
										To learn more about how My Credit works, take a look at our <a href="https://help.maxfashion.com/hc/en-us/sections/115000726234-Returns-Policy" style="color:#92979e;text-decoration:underline" target="_blank" rel="noreferrer">Help Centre.</a>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@maxfashionMENA</strong>.</div>
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<strong>Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
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</div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3510365