Subject: Ticket Assigned - Conversation with hira/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Dec 2021 09:20:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hira/escalation hira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hira Bot:  Hi Hira ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7316094073 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336000139            01:06 PM, 02nd Dec                   Prince                   Hi Hira, M
 y name is Prince. Thank you for contacting us. I will be happy to help you!           01:07 PM, 02nd Dec                     hira                    I ordered on 28th           01:08 PM, 02nd Dec                     hira                    And I am still waiting           01:08 PM, 02nd Dec                     hira                    For it           01:08 PM, 02nd Dec                     hira                    To be collected           01:09 PM, 02nd Dec                     hira                    How long will it take to be processed?           01:10 PM, 02nd Dec                   Prince                   Kindly allow me a moment to check.           01:10 PM, 02nd Dec                     hira                    Sure           01:10 PM, 02nd Dec                   Prince                   I have escalated your issue to our relevant team and will get back to your on your email.           01:14 PM, 02nd Dec                     hira                    Okay           01:16 PM, 02nd Dec
                    Prince                   Is there anything else i can assist you with today?           01:17 PM, 02nd Dec                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 02nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3517091