Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 16:31:17 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div dir="ltr" style="">
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<div dir="ltr">To whom it may concern,</div>
<div dir="ltr">The delivery company refused to give me the order unless I pay for it, however The Tabby app already charged me for my order </div>
<div dir="ltr">Please reply asap</div>
<div dir="ltr">Thanks</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, November 29, 2021 8:03 AM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Re: [#3486593] - Re: Sorry, your order was not processed
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<div dir="ltr">Hi Mariam,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9516312585) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically,
 in this case, as we can the payment was captured again and a new order was placed successfully which is: (9516312607).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
<br>
Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
<br>
Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3486593