Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 14:06:31 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, Good afternoon I bought clothes but some were small in size, how can I return them and exchange for larger sizes or clothes with the same price, and some of the clothes still have those magnetic tags still attached. Thank you           05:28 PM, 01st Dec                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           05:44 PM, 01st Dec                   Prince                   Kindly confirm me your order number?           05:44 PM, 01st Dec                   Prince                   As i'm not getting any response from your end so kindly confirm are we still connected?           05:46 PM, 01st Dec                     User                    #1614929263           05:47 PM, 01st Dec                   Prince                   Kindly allow me a moment to check.           05:51 PM, 01st Dec                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-76927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Centrepoint) store across the (Oman).  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (Oman).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:57 PM, 01st Dec                     User                    What about the magnetic security tags           05:59 PM, 01st Dec                   Prince                   Please visit any nearby store and they would be happy to assist you in this.           06:02 PM, 01st Dec                     User                    Thank you           06:05 PM, 01st Dec                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:05 PM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3511340