Subject: Ticket Assigned - Conversation with shivani/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 13:36:49 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shivani/escalation shivani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shivani Bot:  Hi Shivani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9514251784 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503506953            05:21 PM, 01st Dec                     shiv
 ani                    Ok           05:21 PM, 01st Dec                     shivani                    Hello           05:22 PM, 01st Dec                   Prince                   Hi Shivani, My name is Prince. Thank you for contacting us. I will be happy to help you!           05:24 PM, 01st Dec                     shivani                    I placed the order on 20th Nov and I havt got it till date           05:24 PM, 01st Dec                   Prince                   Kindly allow me a moment to check.           05:24 PM, 01st Dec                     shivani                    I gave you my order number and the date I placed the order           05:24 PM, 01st Dec                     shivani                    Ok           05:24 PM, 01st Dec                   Prince                   We apologize for the inconvenience caused.           05:26 PM, 01st Dec                   Prince                   We have escalated this issue to our relevant team and will get back to you on your em
 ail.           05:27 PM, 01st Dec                     shivani                    Ok thanks for the update, I will be waiting for your prompt response...but why has it taken more than 10 days to process my order?           05:27 PM, 01st Dec                   Prince                   That's the reason we have escalated this issue to our relevant team.           05:29 PM, 01st Dec                     shivani                    Are you there Prince?           05:29 PM, 01st Dec                     shivani                    Ok           05:29 PM, 01st Dec                     shivani                    So when can i e pect an email update?           05:30 PM, 01st Dec                     shivani                    Expect*           05:30 PM, 01st Dec                   Prince                   Kindly allow us 24-48 hours and will be back to you asap.           05:31 PM, 01st Dec                   Prince                   Is there anything else i can assist you with today?           05:33
  PM, 01st Dec                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:36 PM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3511006