Subject: New Reply Received - Order 9516711467
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 09:15:28 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order 9516711467  Ticket comment <span style="-webkit-text-size-adjust: auto"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-DA90FD67-2DC5-4C86-82FF-ED7191EB9835 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mjk4MzIwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qK_M9wP1YuAAHbtubKH_j-2gdwsVeZlW_DCrccBkmQo" alt="Inline image" style="width: 100%"><div><br></div>
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<img class="ymail-preserve-class inline-image-guid-904F79C3-4310-4E5E-9247-887817D1B749 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mjk4MzIwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0yNiuwg24cusrFymv8znvX5oZw2cGEnIQMqyILUbe0s" alt="Inline image" style="width: 100%"><div><br></div>
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<img class="ymail-preserve-class inline-image-guid-25488FFF-C968-4ED7-BF58-EE855C9D1F3B rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4Mjk4MzIwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dzySGn3AWXS0CN33fSXYX1Yi6Z_bZwACZNIrzBXp0ao" alt="Inline image" style="width: 100%"><div><br></div>Hi Christinne,</span><div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important"><br style="word-wrap: break-word !important"></div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important">Hope you are well.</div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important"><br style="word-wrap: break-word !important"></div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important">Since the order is not completed with splash, is it possible to just refund the amount in my bank account from tabby? I have attached here the confirmed email from splash that the order was unsuccessful.</div>
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<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important">Please do look into this matter and request you to please refund the amount back in my bank account.</div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important"><br></div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important">Looking forward to hearing from you soon.</div>
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<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important"><br style="word-wrap: break-word !important"></div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important">Regards,</div>
<div style="-webkit-text-size-adjust: auto; word-wrap: break-word !important">Cheenee</div>
<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Wednesday, December 1, 2021, 10:32 AM, Christinne Francisco (Support) &lt;[email-masked]&gt; wrote:</div>
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  <div style="padding:10px;line-height:1.5;font-family:'Lucida Grande', Verdana, Arial, sans-serif;font-size:12px;color:#444444">
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<div style="color:#2b2e2f;font-family:'Lucida Sans Unicode', 'Lucida Grande', 'Tahoma', Verdana, sans-serif;font-size:14px;line-height:22px;margin:15px 0" class="yiv7760717624zd-comment">Hi Cheenee,<br><br>Thank you for contacting tabby. Your order placed with tabby on (<span style="color:rgb(0,0,0)">Nov 30, 2021</span>) from (<span style="color:rgb(0,0,0)">SPLASH</span>) is active on the system. Please reach out to (<span style="color:rgb(0,0,0)">SPLASH</span>) and they should be able to assist with the delivery time frame.<br><br>However, if you encounter any issues, please let us know, will deal with the problem together. Please let us know if there's anything else we can assist you with.<div id="yiv7760717624yqtfd26436" class="yiv7760717624yqt1390699217">
<br> <br>Regards,</div>
<br> <br>tabby customer experience team<br>Christinne<br> <br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3506233