Subject: Ticket Assigned - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 05:50:41 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  I've received a confirmation email on my returned items to send a courier for collection & to proceed on refund since 11 November and till today 1st December the items still in my home with no clear justifications from the customer service/call center!!! this makes me never think about Max online shopping once again for this uncertain careless service, very disappointed

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________________________________
From: support=[email-masked] <support=[email-masked]> on behalf of Max Fashion <[email-masked]>
Sent: Thursday, November 11, 2021 9:59:56 PM
To: Yousef Al Hashemi <[email-masked]>
Subject: We’ve received your return request.

Here’s what you need to do next.

[Max logo]<https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
Download our apps now
[ios icon]<https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>      [android icon] <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
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We’ve received your return request.

Hi Yousef Al Hashemi, thank you for getting in touch with us. Here’s how your return 1001570310 for order 9511932426 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TG1072Z9REDMEDIUM-TG1072Z9-MXWIN21150821_01-2100.jpg]
MAX
Graphic Print Sweatshirt with Long Sleeves and Frill Detail
Color: Red
Size: 2-3 yrs
Quantity: 1
AED 36
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGT5799PINKMEDIUM-TGT5799-MXWIN21090721_01-2100.jpg?v=3]
MAX
Graphic Print T-shirt with Long Sleeves and Frill Detail
Color: Pink
Size: 2-3 yrs
Quantity: 1
AED 12
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGT5799PINKMEDIUM-TGT5799-MXWIN21090721_01-2100.jpg?v=3]
MAX
Graphic Print T-shirt with Long Sleeves and Frill Detail
Color: Pink
Size: 3-4 yrs
Quantity: 1
AED 12
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGT5774GREYLIGHT-TGT5774-MXWIN21160521_01-2100.jpg?v=2]
MAX
Graphic Print T-shirt with Short Sleeves and Frill Detail
Color: Grey
Size: 2-3 yrs
Quantity: 1
AED 10
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGT5774GREYLIGHT-TGT5774-MXWIN21160521_01-2100.jpg?v=2]
MAX
Graphic Print T-shirt with Short Sleeves and Frill Detail
Color: Grey
Size: 3-4 yrs
Quantity: 1
AED 10
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGC6846CPINKMEDIUM-TGC6846C-MXWN21080721_01-2100.jpg]
MAX
Chenille Textured Hooded Sweater with Long Sleeves
Color: Pink
Size: 2-3 yrs
Quantity: 1
AED 40
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGT5751GREYLIGHT-TGT5751-MXWIN21160521_01-2100.jpg?v=2]
MAX
Stationery Themed Graphic Print T-shirt with Cap Sleeves
Color: Grey
Size: 3-4 yrs
Quantity: 1
AED 10
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGT5833YELLOWMEDIUM-TGT5833-MXWN21080721_01-2100.jpg?v=2]
MAX
Solid Leggings with Elasticised Waistband and Bow Detail
Color: Yellow
Size: 2-3 yrs
Quantity: 1
AED 10
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGC6831FGREYLIGHT-TGC6831F-MXWIN21200721_01-2100.jpg]
MAX
Textured Crew Neck Sweater with Long Sleeves
Color: Grey
Size: 2-3 yrs
Quantity: 1
AED 44
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGC6848BBLUEDARK-TGC6848B-MXWN21082521_01-2100.jpg]
MAX
Textured Hooded Neck Cardigan with Bobble Detail
Color: Blue
Size: 2-3 yrs
Quantity: 1
AED 56
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGC6864CREAMLIGHT-TGC6864-MXWIN21160521-1_01-2100.jpg]
MAX
Printed Long Sleeves Hoodie and Jog Pants Set
Color: Cream
Size: 2-3 yrs
Quantity: 1
AED 56
[https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/TGC7816OTBBLUEMEDIUM-TGC7816OTB-MXWN21080721_01-2100.jpg]
MAX
Polka Dots Print Tiered Midi Dress with Long Sleeves
Color: Blue
Size: 2-3 yrs
Quantity: 1
AED 40

Total   AED 336
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

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