Subject: Ticket Assigned - Promo not applied
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 06:31:00 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Promo not applied For my order: 9513184322
I entered the promotional code to have 100 AED off an order of over 400, but it said it wasn’t valid. However, I see it is still listed on the website as being valid until December 4. Why was it not working for my order and can it be applied retroactively?
Thank you for your assistance.
Sincerely,
Rachel Carr

Sent from my iPhone
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3390732