Subject: New Reply Received - RE: ﻿Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 04:42:10 +0000

Hi Prince Malik,  The customer has responded to the ticket.  RE: Sorry, your order was not processed   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please check below message from Bank and advise</span></div>
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<div class="MsoNormal"><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:black;background:#99D6EA'>Thank you for getting in touch Miss. Sehrish. My name is Mohamed and I can help you. I really understand your situation and we sincerely regret
 for the inconvenience caused. Please note that your 346.8 AED transaction from LANDMARK RETAIL is still on hold as it was not claimed by the merchant yet however , you can provide them the authorization code and 917942 and request them to release the amount
 from hold 30 days and as per bank’s process, account authorized transaction will be on hold for 30 days from the transaction date and if the merchant will not claim the transaction it will be release to your account available balance automatically after 30
 days from the transaction date , we regret to inform you that we are unable to release the transactions from our side as it would need to be done by the merchant and you can request the merchant for a confirmation email that they will not claim for the amount
 . We would like to thank you for your business and trust with Emirates NBD. For any other questions, feel free to visit our FAQs <a href="https://www.emiratesnbd.com/en/customer-care/faqs" rel="noreferrer">https://www.emiratesnbd.com/en/customer-care/faqs</a>. Thank you </span></div>
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<b><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>Sehrish Akhtar</span></b><b><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'><br>
</span></b><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>Manager Quality Assurance (Ops)</span><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#7F7F7F'></span>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#7F7F7F'>Tel          +971 4 2244033</span></b></div>
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<span lang="EN-GB" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'>Tel Extn.</span><span lang="EN-GB" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:gray'> </span><span lang="EN-GB" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#244061'>+971
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</span><span lang="EN-GB" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#244061'>+971 56 2261134</span>
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</span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="http://www.helidubai.com/" rel="noreferrer"><span lang="EN-GB" style="color:#0563C1">www.heli<b>dubai</b>.com</span></a></span><span lang="EN-GB" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#595959'></span>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>              
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>      Dubai Air Wing - heli<b>dubai</b></span></div>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>      Dubai International Airport</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>      PO Box 11097 Dubai</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>      United Arab Emirates</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [mailto:[email-masked]]
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<b>Sent:</b> Sunday, November 28, 2021 1:43 PM<br>
<b>To:</b> Sehrish Akhtar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3477293] - RE: Sorry, your order was not processed</span>
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<em><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:red'>CAUTION:</span></em><em><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'> This email is originated from an
<span style="color:#003C77">External Address.</span> Do not visit the links or open attachments unless you recognize the
<span style="color:#003C77">Sender.</span></span></em><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Akhtar,<br>
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​Thank you for shopping with us.<br>
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We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br>
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Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br>
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If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br>
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Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3477293:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3477293