Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 15:35:22 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div style="direction: ltr">Dokki store </div>
<div style="direction: ltr">01014544133</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 26 Nov 2021, at 1:19 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3381650</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3381650<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Apoorv Joshi : </div>
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<div dir="ltr">Hi Naglaa,<br><br>Thank you for your patience.</div>
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<div dir="ltr">We sincerely apologize for this inconvenience caused to you, ​the store should be able to accept the extra item you have received and they should not deny your request. </div>
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<div dir="ltr">Could you please provide us the store address which you visited and your contact number as well as the order number, we will ask our store team to arrange contact for you so that you can return the extra item.</div>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!<br><br>
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<div><font color="#000000" dir="ltr">Your Friends,</font></div>
<div><font color="#000000">The Support Team</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3381650