Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 14:28:06 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Refund   Ticket comment <div dir="ltr">Hello, </div>
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<div dir="ltr">Please can you advise status of my return. I have not received refund or any confirmation.</div>
<div dir="ltr">thanks </div>
<div dir="ltr">Claire </div>
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<div>On 22 Nov 2021, at 18:50, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Claire,<br>
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Thank you for getting in touch with us.<br>
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With reference to order # 9514547413.<br>
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We apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br>
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<div dir="ltr">As per the record we can see that you have already created a return request.<br>
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Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP112221003681.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3427821