Subject: New Reply Received - wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 03:37:52 +0000

Hi Prince Malik,  The customer has responded to the ticket.  wrong item  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>Dear support team,</div>
<div>I am waiting for your response.</div>
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<br><br>Sent from myMail for iOS<br>
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<br><br>Monday, 22 November 2021, 1:27 PM +0400 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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<div>dear support team, </div>
<div><br></div>
<div>Thank you for replay, The wrong item name is : </div>
<div>Uriage cleansing sooting oil, 200ml.</div>
<div>attached a photo for it.</div>
<div>so, what is the next action, will you exchange it with the correct one? or you will refund and I should order the correct one  again?</div>
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<br><br>Sent from myMail for iOS<br>
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<br><br>Monday, 22 November 2021, 12:09 PM +0400 from <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br><div id="composeWebView_previouse_content_mr_css_attr"><blockquote id="mail-app-auto-quote_mr_css_attr" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper_mr_css_attr js-readmsg-msg_mr_css_attr">
	
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Sahar,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 9514002334.<br><br>We apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>We would also request you to provide us the name of the wrong item you have received.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3423146