Subject: Ticket Assigned - Conversation with beth/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 13:39:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with beth/escalation beth                    Bot:  Hi again! Bot:  Please enter your name Customer:  beth Bot:  Hi Beth ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:14 PM, 24th Nov                   Prince                   Hi Beth, My name is Prince. Thank you for contacting us. I will be happy to help you!           05:20 PM, 24th Nov                     beth                    Hi. Please update the pick up fornorder number  9510999387           05:22 PM, 24th Nov                     beth                    No one contacted me yet           05:22 PM, 24th Nov                   Prince                   Kindly allow me a moment to check.           05:26 PM, 24th Nov                     beth                    Ok           05:28 PM, 24th Nov                   Prince                   Kindly confirm me your contact number along with the proper address so that i can forward this issue to our relevant team           05:31 PM, 24th Nov                     beth                    0509770861           05:31 PM, 24th Nov                     beth                    Homebox Showroon Liwa Centre Hamdan St           05:32 PM, 24th Nov                     beth                    Abu Dhabi           05:32 PM, 24th Nov                   Prince                   Thank you for confirming us.           05:33 PM, 24th Nov                   Prince                   I have escalated this issue to our relevant team and will get back to you on your email.           05:33 PM, 24th Nov                     beth                    Email will be sent within this day?           05:33 PM, 24th Nov                   Prince                   Yes you will be contacted within the same day.           05:36 PM, 24th Nov                     beth                    Alright           05:36 PM, 24th Nov                   Prince                   Is there anything else i can assist you with today?           05:37 PM, 24th Nov                     beth                    Thats it           05:38 PM, 24th Nov                     beth                    Thank you           05:38 PM, 24th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:38 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3449357