Subject: Ticket Assigned - Conversation with hadeel/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 11:37:11 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel/escalation hadeel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114504012 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:19 PM, 24th Nov                     hadeel                    Ok           03:19 PM, 24th Nov                   Prince                   Hi Hadeel, My name is Prince. Thank you for c
 ontacting us. I will be happy to help you!           03:26 PM, 24th Nov                   Prince                   Kindly confirm your second order number           03:26 PM, 24th Nov                   Prince                   As i'm not getting any response from your end so kindly confirm are we still connected?           03:29 PM, 24th Nov                     hadeel                    Yes           03:29 PM, 24th Nov                     hadeel                    My dear from yesterday i have talke many time for the same reson and answer the some questions           03:30 PM, 24th Nov                   Prince                   Please confirm your second order number           03:31 PM, 24th Nov                     hadeel                    And still nothing hapened           03:31 PM, 24th Nov                   Prince                   So that i can escalate your issue to our relevant team.           03:31 PM, 24th Nov                     hadeel                    What is hapinnig 
 ?           03:31 PM, 24th Nov                   Prince                   Please confirm your second order number           03:31 PM, 24th Nov                     hadeel                    Items from Order# 8114504012 AWB LMK6117 are out for delivery today, please be available to receive it. Track it https://maxfashion.app.link/BYGPgG8uolb.           03:31 PM, 24th Nov                     hadeel                    Items from Order# 8114375467 AWB LMK6055 are out for delivery today, please be available to receive it. Track it https://maxfashion.app.link/hn562Rciolb.           03:32 PM, 24th Nov                     hadeel                    This is my 2 orders           03:32 PM, 24th Nov                     hadeel                    And the massage i have got from your team           03:32 PM, 24th Nov                   Prince                   I have escalated this issue to our relevant team and will get back to you on your email.           03:33 PM, 24th Nov                     had
 eel                    Ok           03:33 PM, 24th Nov                   Prince                   Is there anything else i can assist you with today?           03:35 PM, 24th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3448002