Subject: Ticket Assigned - Conversation with mohammad/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 11:33:50 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad/escalation mohammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad Bot:  Hi Mohammad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112717834 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597218751            03:13 PM, 24th Nov                   
   mohammad                    anybody           03:17 PM, 24th Nov                     mohammad                    is there to support here           03:17 PM, 24th Nov                   Prince                   Hi Mohammad, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:19 PM, 24th Nov                     mohammad                    I have ordered #8112717834 long back and no updates on delivery and your hotline is busy since 2 days           03:19 PM, 24th Nov                     mohammad                    I need this items tommorrow .. no one is updating properly on your side I got very poor response each time           03:20 PM, 24th Nov                   Prince                   Kindly allow me a moment to check.           03:23 PM, 24th Nov                   Prince                   Please confirm me your contact number along with the proper address so that i can escalate this issue to our relevant team           03:24 PM, 24th Nov  
                    mohammad                    Zajil International telecom, fahad Al Salem street, osama tower 6th floor, next to jawoahara tower, Kuwait city           03:25 PM, 24th Nov                     mohammad                    contact no. 97218751           03:25 PM, 24th Nov                   Prince                   I have escalated this issue to our relevant team and will get back to you on your email.           03:27 PM, 24th Nov                     mohammad                    this is third time I'm sharing the address but no use           03:28 PM, 24th Nov                   Prince                   We apologize for the inconvenience caused.           03:28 PM, 24th Nov                     mohammad                    your all no, have not reachable / busy           03:28 PM, 24th Nov                     mohammad                    even tracking also not accurate           03:28 PM, 24th Nov                   Prince                   Please be assured as i have already 
 escalated this issue and will try to resolve it asap.           03:28 PM, 24th Nov                     mohammad                    lets see           03:29 PM, 24th Nov                     mohammad                    give me esclation ticket or reference no.           03:29 PM, 24th Nov                   Prince                   Kindly wait for 2-3 hour and you will be contacted on your email.           03:30 PM, 24th Nov                   Prince                   Is there anything else i can assist you with today?           03:30 PM, 24th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3447968