Subject: Ticket Assigned - Conversation with jose fernandes/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Nov 2021 11:06:30 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jose fernandes/escalation jose fernandes                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jose fernandes Bot:  Hi Jose Fernandes ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  3435365 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8113781673 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Cus
 tomer:  [email-masked] Bot:  Please enter your number Customer:  96597646792            02:42 PM, 24th Nov                   Prince                   Hi Jose, My name is Prince. Thank you for contacting us. I will be happy to help you!           02:45 PM, 24th Nov                     jose fernandes                    I am expecting my goods to be delivered           02:48 PM, 24th Nov                     jose fernandes                    its been almost a week now           02:48 PM, 24th Nov                   Prince                   Kindly allow me a moment to check.           02:52 PM, 24th Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           02:59 PM, 24th Nov                   Prince                   Is there anything else i can assist you with today?           03:01 PM, 24th Nov                     jose fernandes                    thank you           03:03 PM, 24th Nov       
             Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:05 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3447645