Subject: Ticket Assigned - Conversation with hi/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 11:47:16 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/escalation hi                    Customer:  IMAGE Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114830595 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:26 PM, 23rd Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be hap
 py to help you!           03:34 PM, 23rd Nov                   Prince                   Kindly share the screenshot for the same so that we can further assist you.           03:34 PM, 23rd Nov                     hi                    I placed order at night and they showed no delivery charge but today i got a sms from kuwaitpost asking for delivery charge           03:34 PM, 23rd Nov                     hi                             03:34 PM, 23rd Nov                   Prince                   Kindly share the screenshot where it has mentioned the delivery charge.           03:36 PM, 23rd Nov                     hi                             03:36 PM, 23rd Nov                     hi                             03:36 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on you email.           03:40 PM, 23rd Nov                     hi                    Thank you           03:40 PM, 23rd Nov              
      Prince                   Is there anything else i can assist you with today?           03:42 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3438306