Subject: Ticket Assigned - Conversation with antonette/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 10:33:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with antonette/escalation antonette                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello,i am antonette Bot:  Please enter your name Customer:  antonette Bot:  Hi Antonette ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8113400282 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550810901 Bot:  Please wait while we transfer you to an agent Agent:  Hi, thank you for contacting us. This's Mazen We would be happy to help you. Customer:  Hello Customer:  Just wanted to check when will be the delivery of my order? Customer:  Order# 8113400282 Agent:  Hi, thank you for contacting us. This's Mazen We would be happy to help you. Customer:  Yes, When can I receive my order? Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Ok Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We have checked and it appears that order already shipped. Please note the delivery time frame is 2-3 business days. Agent:  Do you have any other inquiries that we can help with? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello, just want to check the status of my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Still not received my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  antonette rellama Bot:  Hi Antonette Rellama ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8113400282 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi,Antonette Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Yes, follow up for my order place Nov 17 Agent:  The order has been delayed because our courier team was unable to reach you at your registered contact number. Could you confirm an updated number where we can reach out to you?+96555486864 Agent:  The item has been scheduled for delivery within the next 1-2 days. It is on time as of right now.Our courier team will get in touch with you prior to delivery Agent:  Is there anything else I can assist you with today? Customer:  Can I give different number? We didnt receive any calls Customer:  +96550810901 Agent:  Sure Agent:  Is there anything else I can assist you with today? Customer:  Can they call on the new number instead? Agent:  We will forward the number Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  antonette rellama Bot:  Hi Antonette Rellama ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8113400282 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Antonette ,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  Hello, Good Morning Customer:  my orders are already delay as they mentioned that “the customer is not responding” but we are not receiving any calls since the placement of the order Nov 17. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Is this your correct contact number 96555486864 ? Customer:  My husband’s number Customer:  I also have given my number to another agent yesterday if really needed to call +965 50810901 Agent:  please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver you order asap Agent:  Is there anything else i can help you with ? Customer:  Kindly make sure to deliver the order with or without calling Customer:  as I am always at home to receive it Customer:  If the orders are still not received? Can it be collected in the store? Agent:  We’re on it - and we’ll do our best to sort this out quickly. Customer:  Pls.. as these items were already delayed for its purpose Agent:  we’ll do our best Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  antonette Bot:  Hi Antonette ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8113400282 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:29 PM, 23rd Nov                   Prince                   Hi Antonette, My name is Prince. Thank you for contacting us. I will be happy to help you!           01:44 PM, 23rd Nov                     antonette                    I still havnt receive my order           01:48 PM, 23rd Nov                     antonette                    Just talked to your team this morning because it keeps on stating that “customer no response”           01:48 PM, 23rd Nov                     antonette                    Again, the status is the same           01:48 PM, 23rd Nov                     antonette                    Nobody is calling and I even mentioned that no need to call as I am here at the house daily           01:49 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           01:53 PM, 23rd Nov                     antonette                    I have been trying to call centerpoint at fahaheel but nobody is picking up           01:59 PM, 23rd Nov                   Prince                   Kindly confirm me your contact number?           02:05 PM, 23rd Nov                     antonette                    The registered is +965 55486864, I also gave another number +96550810901           02:09 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           02:14 PM, 23rd Nov                     antonette                    I have been discussing this with your team for 3 days and till now no update           02:16 PM, 23rd Nov                     antonette                    Can I just collect the items in the store instead as delay is too much           02:16 PM, 23rd Nov                   Prince                   Please be assured we will get back to you asap to your email.           02:23 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:32 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3437548