Subject: Ticket Assigned - Conversation with habiba/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 10:09:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with habiba/escalation habiba                    Customer:  Hi Customer:  Ineed to contact with someone Customer:  To ask about my order Customer:  I need it urgent today and in the tracking shows me that its from yesterday out for delivery Customer:  How can i contact with the driver or … Bot:  Hi again! Bot:  Please enter your name Customer:  habiba Bot:  Hi Habiba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114095143 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:24 PM, 23rd Nov                     habiba                    Ok           01:25 PM, 23rd Nov                     habiba                    !!           01:28 PM, 23rd Nov                   Prince                   Hi habiba, My name is Prince. Thank you for contacting us. I will be happy to help you!           01:33 PM, 23rd Nov                     habiba                    Hi           01:35 PM, 23rd Nov                     habiba                    I want to ask for my order           01:35 PM, 23rd Nov                     habiba                    I ordered from Thursday           01:35 PM, 23rd Nov                     habiba                    It shows me that its out for delivery from yesterday           01:36 PM, 23rd Nov                     habiba                    And i want it urgent today can i contact with the driver or pick it up           01:36 PM, 23rd Nov                     habiba                    From any branch           01:36 PM, 23rd Nov                     habiba                    I need it before 3pm           01:37 PM, 23rd Nov                     habiba                    ??           01:38 PM, 23rd Nov                     habiba                    8114095143This is my order no           01:39 PM, 23rd Nov                     habiba                    ?????           01:43 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           01:51 PM, 23rd Nov                     habiba                    Ok dear i waiting for u 10 minutes           01:52 PM, 23rd Nov                     habiba                    So..           01:52 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           01:56 PM, 23rd Nov                   Prince                   Is there anything else i can assist you with today?           02:03 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:08 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3437295