Subject: Ticket Assigned - Conversation with hi/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 09:52:46 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2
 -15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:09 PM, 23rd Nov                     hi                    sure           01:10 PM, 23rd Nov                   Prince                   Hi, My name is Prince.Thank you for contacting us. I will be happy to help you!           01:11 PM, 23rd Nov                     hi                    Hi Prince           01:12 PM, 23rd Nov                     hi                    I placed return for an item with return id: return 1001561972 for order 9511820122           01:12 PM, 23rd Nov                     hi          
           Item was picked up 7 days ago and there is no update on status and refund           01:13 PM, 23rd Nov                     hi                    Can you please check where is that stuck and why           01:13 PM, 23rd Nov                   Prince                   Kindly allow me a momen to check.           01:16 PM, 23rd Nov                     hi                    SURE           01:17 PM, 23rd Nov                     hi                    sure           01:17 PM, 23rd Nov                   Prince                   Kindly confirm me your contact number along with the proper address.           01:22 PM, 23rd Nov                     hi                    0545971271           01:24 PM, 23rd Nov                     hi                    and address:           01:24 PM, 23rd Nov                     hi                    317, al thayyal 4 , emaar greens, dubai           01:24 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant 
 team and will get back to you on your email.           01:29 PM, 23rd Nov                     hi                    Sure, thanks           01:29 PM, 23rd Nov                     hi                    by when can I expect update?           01:30 PM, 23rd Nov                   Prince                   Kindly allow us some time once we will get back an update after that will get back to you           01:34 PM, 23rd Nov                   Prince                   Is there anything else i can assist you with today?           01:40 PM, 23rd Nov                     hi                    no Thankyou           01:44 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3437105