Subject: Ticket Assigned - Conversation with saeed/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 09:27:20 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saeed/escalation saeed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saeed Bot:  Hi Saeed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9513743158 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557782274            12:47 PM, 23rd Nov                   Prince    
                Hi Saeed, My name is Prince. Thank you for contacting us. I will be happy to help you!           12:49 PM, 23rd Nov                     saeed                    No one called me           12:50 PM, 23rd Nov                     saeed                    Where are you           12:50 PM, 23rd Nov                     saeed                    You have the worst service ever           12:50 PM, 23rd Nov                     saeed                    customer experience you score a big zero!           12:51 PM, 23rd Nov                   Prince                   We apologize for the inconvenience caused.           12:51 PM, 23rd Nov                   Prince                   Kindly confirm me the issue which you are facing so that i can further assist you.           12:51 PM, 23rd Nov                   Prince                   As i'm not getting any response from your end so kindly confirm are we still connected?           12:54 PM, 23rd Nov                   Prince           
         Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:57 PM, 23rd Nov                     saeed                    0557782274           12:57 PM, 23rd Nov                     saeed                    Call now           12:57 PM, 23rd Nov                   Prince                   Kindly confirm me the issue which you are facing so that i can further assist you.           12:57 PM, 23rd Nov                     saeed                    Delay in order since 18NOV           12:58 PM, 23rd Nov                     saeed                    Although  emails tracer sent with no response!?           12:58 PM, 23rd Nov                     saeed                             12:58 PM, 23rd Nov                     saeed                    Are you there!           12:59 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           12:59 PM, 23rd Nov      
                saeed                    Ok           12:59 PM, 23rd Nov                     saeed                    Am very frustrated from your service and want to file an official complaint against your service and courier contacted me as well           01:00 PM, 23rd Nov                   Prince                   We apologize for the inconvenience caused.           01:01 PM, 23rd Nov                     saeed                    Order is delayed with no valied reason           01:01 PM, 23rd Nov                   Prince                   Kindly confirm me your proper address.           01:01 PM, 23rd Nov                     saeed                    Did you file the complaint against delay and courier           01:01 PM, 23rd Nov                     saeed                    Address already clear on app and sent on email two days ago as per your call           01:02 PM, 23rd Nov                     saeed                    WHAT IS YOUR ISSUE NOW???????           01:02 PM, 23rd Nov 
                     saeed                    where are the orders!!           01:03 PM, 23rd Nov                     saeed                    Are you there           01:04 PM, 23rd Nov                   Prince                   Please be assured as i have escalated this to the higher authorities so kindly allow some time and will get back to you on your email.           01:05 PM, 23rd Nov                     saeed                    I need the two orders today           01:05 PM, 23rd Nov                     saeed                    Waiting your confirmation           01:05 PM, 23rd Nov                     saeed                    I won't wait too long time           01:06 PM, 23rd Nov                     saeed                    Are you there           01:07 PM, 23rd Nov                   Prince                   Kindly allow us some time to work on this and will get back to you asap.           01:07 PM, 23rd Nov                     saeed                    am waiting 5 days now   
         01:08 PM, 23rd Nov                     saeed                    Won't wait again, order to be delivered today           01:08 PM, 23rd Nov                     saeed                    We contacted courier guy and he informed that package is still inbthe warehouse           01:09 PM, 23rd Nov                     saeed                    That is not acceptable by means           01:09 PM, 23rd Nov                     saeed                    Are you there!           01:10 PM, 23rd Nov                     saeed                    Hello           01:12 PM, 23rd Nov                   Prince                   We sincerely apologize for the inconvenience caused. Please be assured as i have already escalated this issue and will get back to you asap.           01:13 PM, 23rd Nov                     saeed                    When           01:13 PM, 23rd Nov                     saeed                    Need a time frame           01:13 PM, 23rd Nov                     saeed            
         Hello, need a time frame           01:14 PM, 23rd Nov                   Prince                   Kindly allow us 24-48 hours.           01:14 PM, 23rd Nov                     saeed                    I won't access that           01:14 PM, 23rd Nov                     saeed                    Call me please           01:14 PM, 23rd Nov                     saeed                    Worst service ever           01:14 PM, 23rd Nov                     saeed                    No apologies accept from  me           01:15 PM, 23rd Nov                     saeed                    Call me now           01:15 PM, 23rd Nov                     saeed                    Now           01:17 PM, 23rd Nov                     saeed                    Are you there           01:18 PM, 23rd Nov                     saeed                    Waiting a call now           01:19 PM, 23rd Nov                     saeed                    Are you there           01:20 PM, 23rd Nov                     sa
 eed                    Did you read my above request clearly?           01:20 PM, 23rd Nov                     saeed                    Call now please           01:21 PM, 23rd Nov                     saeed                    Hello           01:21 PM, 23rd Nov                   Prince                   We would like to inform you that we are the chat department and right we are unable to call and that's the reason i have escalated your issue to the higher authorities.           01:21 PM, 23rd Nov                   Prince                   And request you to kindly wait for the mentioned time.           01:22 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3436829