Subject: Ticket Assigned - Conversation with hi/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 08:54:14 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513956993 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:41 PM, 23rd Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           12:42 PM, 23rd Nov                
      hi                    Hi           12:43 PM, 23rd Nov                     hi                    9513956993order number           12:43 PM, 23rd Nov                     hi                    I spoke to d chat agent in d mrng           12:43 PM, 23rd Nov                     hi                    When is my delivery going to be done he said he is going to check with d courier guy           12:44 PM, 23rd Nov                     hi                    Till now he did not update           12:44 PM, 23rd Nov                     hi                    Tomorrow night I have my flight to india           12:44 PM, 23rd Nov                     hi                    If it doesn't get delivered today it's q problem           12:44 PM, 23rd Nov                     hi                    As we r going for vacation           12:45 PM, 23rd Nov                     hi                    Pls chk what's d latest updatr           12:45 PM, 23rd Nov                     hi                    Y so much d
 elay in d delivery           12:45 PM, 23rd Nov                     hi                    R u thr           12:46 PM, 23rd Nov                     hi                    Prince ???           12:46 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           12:46 PM, 23rd Nov                     hi                    I had a chat with mazin in d mrng           12:46 PM, 23rd Nov                     hi                    Kindly chk with him too           12:46 PM, 23rd Nov                     hi                    I gave him d updated contact number too           12:47 PM, 23rd Nov                   Prince                   As i can see mazin has already escalated your issue so kindly wait for some time and will get back to you on your email.           12:48 PM, 23rd Nov                   Prince                   Is there anything else i can assist you with today?           12:51 PM, 23rd Nov                     hi                    Ok         
   12:51 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3436535