Subject: Ticket Assigned - Conversation with hello/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 08:50:34 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello/escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513339059 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526933948            12:27 PM, 23rd Nov                   Princ
 e                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           12:27 PM, 23rd Nov                     hello                    9512097144 and 951293820 I have these 2 order           12:27 PM, 23rd Nov                     hello                    Still waiting           12:28 PM, 23rd Nov                     hello                    95133390059 and 951293820 sorry these are the correct ones           12:28 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           12:31 PM, 23rd Nov                     hello                    ok           12:32 PM, 23rd Nov                     hello                    waiting           12:32 PM, 23rd Nov                     hello                    One more thing I ordered one shirt and the size which I ordered was 6-7 but the shirt which I received was very small size           12:33 PM, 23rd Nov                     hello                    Correction in my l
 ast message *One more thing I ordered one shirt and the size which I ordered was 6-7 but the shirt which I received was very small size           12:36 PM, 23rd Nov                     hello                    I ordered 5-6 2 shirt but I ordered 18-June-2021           12:36 PM, 23rd Nov                     hello                    But my family was not here           12:37 PM, 23rd Nov                     hello                    and now they came and see           12:37 PM, 23rd Nov                   Prince                   Kindly confirm us the correct order number as the provided ones are incorrect.           12:37 PM, 23rd Nov                     hello                    9513339059 and 9512938120           12:38 PM, 23rd Nov                     hello                    Check these 2 order please           12:38 PM, 23rd Nov                   Prince                   Please allow me a moment to retrieve your information.           12:39 PM, 23rd Nov                     hello    
                 ok           12:39 PM, 23rd Nov                   Prince                   I have escalated this issue to our relevant team and will get back to you on your email.           12:41 PM, 23rd Nov                     hello                    May I know the reason why to much delay           12:41 PM, 23rd Nov                   Prince                   We apologize for the inconvenience caused as i have escalated this issue to our relevant and will try to resolve it asap.           12:45 PM, 23rd Nov                     hello                    ok           12:47 PM, 23rd Nov                     hello                    thanks           12:47 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3436496