Subject: Ticket Assigned - Conversation with hi/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 08:43:14 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:10 PM, 23rd Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           12:12 PM, 23rd Nov                     hi                    Hi Prince . I had returned 2 items and receive a credit for the 1 item only           12:13 PM, 23rd Nov                     hi                    I would like to know what has happened with the 2nd item           12:13 PM, 23rd Nov                     hi                    https://fbots
 -attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/57cc68e8937a481d9f68d5a287e4c39dbc1e1e08/60c855a7bc11f69d1fa11f67d8a70060e2b0606e/9980b91543a3413ff7ed97650d6e079b82ac1e60           12:14 PM, 23rd Nov                     hi                    See attached the item for 99dhs           12:14 PM, 23rd Nov                     hi                    Hello           12:16 PM, 23rd Nov                   Prince                   Kindly confirm me the order number.           12:16 PM, 23rd Nov                     hi                    9511055965           12:17 PM, 23rd Nov                     hi                             12:18 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           12:22 PM, 23rd Nov                   Prince                   Kindly confirm us the second item name which you have returned.           12:27 PM, 23rd Nov                   Prince                  
  As i'm not getting any response so kindly confirm are we still connected?           12:30 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           12:34 PM, 23rd Nov                   Prince                   Is there anything else i can assist you with today?           12:34 PM, 23rd Nov                     hi                    Ixonic Mandarin Collar           12:35 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           12:38 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3436426