Subject: Ticket Assigned - Conversation with mohammed naser/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 08:36:03 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed naser/escalation mohammed naser                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed naser Bot:  Hi Mohammed Naser ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566067565            12:06 PM, 23rd Nov                   Prince                   Hi Naser, My name is Prince.Thank you for contacting us. I will be happy to help you!           12:13 PM, 23rd Nov                     mohammed naser                    Regarding my return request           12:14 PM, 23rd Nov                     mohammed naser                    on 16/11 and 20/11 two return request was made but till now no one came to pick them up           12:14 PM, 23rd Nov                   Prince                   Kindly confirm us the order number.           12:17 PM, 23rd Nov                     mohammed naser                    8112671736           12:18 PM, 23rd Nov                     mohammed naser                    8113379576           12:18 PM, 23rd Nov                   Prince                   Kindly allow me a moment to check.           12:22 PM, 23rd Nov                     mohammed naser                    Ok           12:23 PM, 23rd Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           12:29 PM, 23rd Nov                     mohammed naser                    okay... Thank you very much           12:30 PM, 23rd Nov                   Prince                   Is there anything else i can assist you with today?           12:32 PM, 23rd Nov                     mohammed naser                    No, thank you very much for your care... Have a nice day.           12:33 PM, 23rd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:35 PM, 23rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3436357