Subject: New Reply Received - Re: Order confirmed! 9514458630
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 05:47:32 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Order confirmed! 9514458630  Ticket comment <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Tuesday, November 23, 2021, 9:11 am, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv6551673978yqtfd98464" class="yiv6551673978yqt4151109408">Hi Valentina,</div>
<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, (Plain Padded T-shirt Bra with Hook and Eye Closure) &amp; (Plain Padded T-shirt Bra with Hook and Eye Closure) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div dir="ltr">Also, You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>·You can now drop off your return to any (Centrepoint) store across the (UAE).<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (UAE).<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3431242