Subject: New Reply Received - wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 09:27:14 +0000

Hi Prince Malik,  The customer has responded to the ticket.  wrong item  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>dear support team, </div>
<div><br></div>
<div>Thank you for replay, The wrong item name is : </div>
<div>Uriage cleansing sooting oil, 200ml.</div>
<div>attached a photo for it.</div>
<div>so, what is the next action, will you exchange it with the correct one? or you will refund and I should order the correct one  again?</div>
<div><br></div>
<div id="mail-app-auto-default-signature">
<br><br>Sent from myMail for iOS<br>
</div>
<br><br>Monday, 22 November 2021, 12:09 PM +0400 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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			<div id="style_16375685960000023341_BODY"><div class="cl_581292"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Sahar,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 9514002334.<br><br>We apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.<br><br>We would also request you to provide us the name of the wrong item you have received.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043279889606'>image-22-11-21-01-24.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3423146