Subject: Ticket Assigned - Conversation with hi/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 09:00:35 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96590074872            12:38 PM, 22nd Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           12:39 PM, 22nd Nov                     hi                             12:39 PM, 22nd Nov                     hi                    I want to know when they will collect return item?           12:39 PM, 22nd Nov                     hi                    ?           12:39 PM, 22nd Nov                     hi                    now 10 day no body come to colelect           12:40 PM, 22nd Nov                     hi                    I have Acacian end of the month I want to collect urgent because I want to change size there is no time for me           12:41 PM, 22nd Nov                   Prince                   Kindly allow me a moment to check           12:44 PM, 22nd Nov                     hi                    hello           12:46 PM, 22nd Nov                     hi                    ???           12:46 PM, 22nd Nov                   Prince                   We have already escalated this issue to our relevant team and will get back to you on your email.           12:52 PM, 22nd Nov                   Prince                   Is there anything else i can assist you with today?           12:54 PM, 22nd Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:59 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3426928