Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:19:17 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re:   Ticket comment <div>Thanks<br><br>
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<div dir="ltr">Sent from my iPhone X</div>
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<div>On Nov 18, 2021, at 7:53 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Michael,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9513779439) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9513779479).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>​You’ll receive an SMS and an email when your order is ready for collection.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div></div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3396915