Subject: Ticket Assigned - Conversation with aisha/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 12:16:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha/escalation aisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take 
 an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581516209            03:34 PM, 20th Nov                   Prince                   Hi Aisha, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:38 PM, 20th Nov                     aisha                    I have refunded one item           03:39 PM, 20th Nov                     aisha                    But didnt recieve the refund yet           03:39 PM, 20th 
 Nov                     aisha                    It was 1 or 2 months ago           03:39 PM, 20th Nov                     aisha                    Order #9690463064           03:42 PM, 20th Nov                     aisha                    Can you help           03:45 PM, 20th Nov                   Prince                   Kindly allow me a moment to check.           03:49 PM, 20th Nov                   Prince                   We would like to inform you that we have processed the refund of amount (AED 22.5) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:52 PM, 20th Nov                     aisha                    I cant use it           03:52 PM, 20th Nov                     aisha                    I have ordered alreadg i was not able t
 o use           03:53 PM, 20th Nov                     aisha                    Can you use that so i will not pay 22 dhs when i get the order           03:53 PM, 20th Nov                   Prince                   We sincerely apologize for the inconvenience caused. As per the policy, we are unable to do any changes to your account           03:56 PM, 20th Nov                     aisha                    But i cant find the refund           03:57 PM, 20th Nov                     aisha                    So whaycan i do           03:57 PM, 20th Nov                   Prince                   Kindly share with me the screenshot of your my credit wallet.           03:58 PM, 20th Nov                   Prince                   As i'm not getting any response from your end so kindly confirm are we still connected?           04:01 PM, 20th Nov                     aisha                    Because i m not able to send screen shots           04:01 PM, 20th Nov                     aisha       
              When i am sending it gets disconnected           04:02 PM, 20th Nov                     aisha                    What should i do i dont see any credits in my wallet           04:02 PM, 20th Nov                   Prince                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           04:04 PM, 20th Nov                     aisha                    I did everything its being months now           04:05 PM, 20th Nov                   Prince                   I have escalated this issue to our relevant team and will get back to you on your email.           04:08 PM, 20th Nov                     aisha                    Ok thanks           04:08 PM, 20th Nov                   Prince                   Is there anything else i can assist you further.           04:11 PM, 20th Nov                   Prince          
          It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:15 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3410257