Subject: Ticket Assigned - Conversation with hi/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 11:42:39 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi/escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523018038            03:19 PM, 20th Nov                   Prince                   Hi, My name is Prince. Thank you for contacting us. I will be happy to help you!           03:20 PM, 20th Nov                     hi                    Hi Prince           03:20 PM, 20th Nov                     hi                    Orde 1608, I requested to return some items but those still aren't collected.          
  03:21 PM, 20th Nov                   Prince                   Kindly confirm me the correct order number so that i can assist you further.           03:26 PM, 20th Nov                     hi                    9512271608           03:28 PM, 20th Nov                   Prince                   Kindly allow me a moment to check.           03:30 PM, 20th Nov                     hi                    Okay           03:30 PM, 20th Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           03:32 PM, 20th Nov                     hi                    When?           03:33 PM, 20th Nov                   Prince                   Kindly allow us some time once we will get an update from our relevant then will get back to you.           03:35 PM, 20th Nov                     hi                    Ok           03:36 PM, 20th Nov                   Prince                   Is there anything else i can assist y
 ou with today?           03:39 PM, 20th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:42 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409882