Subject: Ticket Assigned - Conversation with arish alam/ escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 10:54:41 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arish alam/ escalation arish alam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arish alam Bot:  Hi Arish Alam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9513192373 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0586335137            02:24 PM, 20th Nov       
               arish alam                    Hi           02:25 PM, 20th Nov                   Prince                   Hi Arish, My name is Prince. Thank you for contacting us. I will be happy to help you!           02:25 PM, 20th Nov                     arish alam                    My order fodel order no 9513192373 not reached yet           02:26 PM, 20th Nov                     arish alam                    I didn't receive fodel number yet           02:26 PM, 20th Nov                   Prince                   Kindly allow me a moment to check.           02:28 PM, 20th Nov                     arish alam                    Sure           02:28 PM, 20th Nov                     arish alam                    Yes prince           02:31 PM, 20th Nov                   Prince                   As i can see your order is ready for pickup so we request you to kindly visit the store and collect your order.           02:31 PM, 20th Nov                     arish alam                    But 
 what is fodel number           02:32 PM, 20th Nov                     arish alam                    Yes mr prince please share           02:36 PM, 20th Nov                   Prince                   Your fodel tracking number is LM647224004           02:36 PM, 20th Nov                     arish alam                    Its 6digit number           02:36 PM, 20th Nov                     arish alam                             02:38 PM, 20th Nov                     arish alam                    Like this           02:38 PM, 20th Nov                     arish alam                    Yes           02:41 PM, 20th Nov                     arish alam                    Mr prince??           02:44 PM, 20th Nov                   Prince                   We have escalated this issue to our Fodel team so that they can send you the verification code.           02:47 PM, 20th Nov                     arish alam                    Should i wait?           02:47 PM, 20th Nov                   Prince   
                 Is there anything else i can assist you with today?           02:47 PM, 20th Nov                     arish alam                    Can i contact them directly           02:47 PM, 20th Nov                     arish alam                    The fodel team           02:47 PM, 20th Nov                   Prince                   Kindly wait for some time and will get back to you on your email.           02:48 PM, 20th Nov                     arish alam                    Ok thanks           02:48 PM, 20th Nov                   Prince                   Is there anything else i can assist you with today?           02:52 PM, 20th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409377