Subject: Ticket Assigned - Conversation with farah/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 10:51:46 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah/escalation farah                    Bot:  Hi again! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513279621 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:12 PM, 20th Nov                   Prince                   Hi Farah, My name is Prince. Thank you for contacting us. I will be happy to help you!           02:14 
 PM, 20th Nov                     farah                    Hi Prince           02:14 PM, 20th Nov                     farah                    Can I just cancel my order? Im so disappointed on the service Im getting from your end           02:14 PM, 20th Nov                     farah                    Let me know the refund process           02:15 PM, 20th Nov                     farah                    ?????????           02:16 PM, 20th Nov                     farah                    no response again??           02:17 PM, 20th Nov                   Prince                   Kindly allow me a moment to check your order details.           02:17 PM, 20th Nov                     farah                    any news?           02:20 PM, 20th Nov                   Prince                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to 
 not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:20 PM, 20th Nov                   Prince                   Once the order has been returned back to the warehouse after that the refund has been processed to your original payment method.           02:21 PM, 20th Nov                     farah                    I want to cancel since you are takinh so much time to deliver my order!!!!!!!!!!!!!!!           02:21 PM, 20th Nov                     farah                    At the end of the day that is the response I will get from ypur side!!!!           02:22 PM, 20th Nov                     farah                    Im really disappointed           02:22 PM, 20th Nov                     farah                    This is so stupid           02:22 PM, 20th Nov                     farah                    No one bothers to check where and when the order will be delivered           02:23
  PM, 20th Nov                   Prince                   We apologize for the inconvenience caused. As i can see we have already escalated this issue to our relevant team and will get back to you on  your email.           02:25 PM, 20th Nov                   Prince                   Is there anything else i can assist you with today?           02:27 PM, 20th Nov                     farah                    escalated but nothing has been done           02:28 PM, 20th Nov                     farah                    I expect better service than this           02:29 PM, 20th Nov                     farah                    poor service           02:29 PM, 20th Nov                     farah                    Your colleague told me you will arrange delivery today but nothing has been done until now           02:31 PM, 20th Nov                   Prince                   We sincerely apologize for the inconvenience caused.           02:33 PM, 20th Nov                   Prince             
       Kindly allow us some more time as we have already escalated this to our relevant team and will get back to you.           02:34 PM, 20th Nov                     farah                    Your service sucks.           02:35 PM, 20th Nov                     farah                    This is absurd!           02:35 PM, 20th Nov                     farah                    No proper answer for how many days? This service is so poor.           02:36 PM, 20th Nov                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           02:45 PM, 20th Nov                   Prince                   We will get back to you asap.           02:46 PM, 20th Nov                   Prince                   Is there anything else i can assist you with today?           02:46 PM, 20th Nov                   Prince                   It was a pleasure to assist you. Thank you for shoppin
 g with us.  Have a wonderful day.           02:51 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409346