Subject: Ticket Assigned - Conversation with batul/escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 10:48:55 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with batul/escalation batul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  batul Bot:  Hi Batul ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112829819 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96598921523            02:28 PM, 20th Nov                     batul                    I want to return my order           02:29 PM, 20th Nov                   Prince                   Hi Batul, My name is Prince. Thank you for contacting us. I will be happy to help you!           02:29 PM, 20th Nov                     batul                    I have received my order and would like to return it           02:29 PM, 20th Nov                     batul                    The person called me 3 days back that he will pick up my order from the address provoded but he hasn’t come yet           02:30 PM, 20th Nov                   Prince                   Kindly allow me a moment to check.           02:36 PM, 20th Nov                   Prince                   We apologize for the inconvenience caused.           02:40 PM, 20th Nov                   Prince                   We have escalated this issue to our relevant team and will get back to you on your email.           02:41 PM, 20th Nov                   Prince                   Is there anything else i can assist you with today?           02:43 PM, 20th Nov                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:48 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3409321